Frequently Asked Question (FAQ)

If you still have questions, feel free to reach out to us.

If you have forgotten your password, please follow the instructions below.

a) Make sure you have access to the email address associated with your Fee Collection account. b) Click the Forgot password link at the login page. c) Enter your email. d) If you have enabled secret questions, answer the questions correctly. d) We’ll send you an email with the new password.
Check your email inbox and read the confirmation email. Click on the link and your email will be verified automatically. To verify your secondary email address click on the verify button.
Fee Collection is an exclusive payment interface that enables an educational institution to receive payments through credit/ debit cards, UPI and net banking.
Check your email inbox and read the confirmation email. Click on the link and your email will be verified automatically. To verify your secondary email address click on the verify button.
Click on the Transactions link located under the top menu. There you can see a list of transactions. You can also filter transactions by date and status. Click on the transaction ID to see details of each transaction.
Click on the Payment Request link on the top menu. Enter your student registration number, payable amount and fee type. Then confirm the details to send a payment request.
In order to close your account, please contact our sales team at help@feecollection.com.
Yes, it is mandatory to register an account. It offers many advantages. Just login and pay the requisite amount.
Login with your credentials and click on the edit profile link located under the dashboard page. Here you can change all your personal information.
If you are unable to login using your registered email and password, reach out to us on help@feecollection.com.
You need not add your bank account.
Fee Collection supports 256-bit SSL encryption to protect your account information. All transactions are managed securely by our trusted payment gateway partners. We Do Not store your card information.
Payment confirmations are instantly sent to your email address. You will be able to track the transactions on your transactions page.
Invoices notifications are sent to the registered email address. You can also pay the requisite payable amount even without an invoice.
If payment is not made in time, the Invoice will be disabled automatically. You need to contact the institution for further assistance.
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